Welcome to the Refund Policy ("Policy") for Jessevanro.com. We value and respect our clients and strive to deliver exceptional services. This policy outlines our approach to refunds for the services and products offered on our website.

 

No Refunds

​

Except as required by law, all purchases are final and non-refundable. Once you have made a purchase, we do not provide refunds or credits, including for partially used periods. We ensure that all services and products are described in detail on our website and through other communications, allowing you to make an informed decision before proceeding with any purchase.

 

Exceptional Circumstances
 

While our sales are final, we acknowledge that exceptional circumstances may occur with the nature of the products we provide:
 

Non-delivery of Digital Content:

If you do not receive an email with access to the digital content due to an issue with your email provider or your mail server, please contact us.

Major Defects in Digital Content:

Although all our content is thoroughly tested before release, unforeseen errors can happen. If you encounter a significant defect that prevents the use of the purchased content, please notify us immediately.

Speaking Engagements:​

Speaking engagements include any event where Jesse Van Robbroeck provides live or virtual presentations, workshops, or keynote talks booked through Jessevanro.com. Unless otherwise stated in a signed contract, the following policies apply:
 

• ​​Cancellations by Jessevanro.com:​
  If Jessevanro.com must cancel due to unforeseen circumstances (e.g., illness, travel restrictions, emergencies), clients will receive:

  • A full refund of any payments made, or​

  • The option to reschedule at no additional cost.
     

• Cancellations by Clients:
  Refunds for client-initiated cancellations are determined based on the following timelines:

  • 30 or More Days Before the Event: Full refund of the deposit.

  • 15 to 29 Days Before the Event: 50% refund of the deposit.

  • Less Than 15 Days Before the Event: Deposit is non-refundable.

  • Deposits may roll over to a rescheduled date if agreed upon in advance

 

• Non-Refundable Expenses for Speaking Engagements:
  If travel expenses such as plane tickets, accommodation, or other bookings have already been made for a speaking engagement and are non-refundable, these expenses will be deducted from any applicable refunds.
   

• No-Show Policy:
  If a client fails to appear or is unavailable at the scheduled time without prior communication, the service will be considered delivered, and no refunds will be issued.
  
   

Refund Request Process

If you believe your situation warrants a refund, please contact us at support@jessevanro.com with the subject line "Refund Request." Include detailed reasons for your refund request in the body of the email.

Please note:

• Refund requests are considered on a case-by-case basis.

• We reserve the right to determine, at our sole discretion, whether the circumstances warrant a refund.

​

 

Changes to This Policy
 

We reserve the right to revise this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.

​
 

Contact Us
 

If you have any questions about this Refund Policy, please contact us at:

support@jessevanro.com
 

Last Updated: December 2, 2024